Testimonials

  • Amazing! - Scotia, NY

    Would recommend to all of our friends! He was great, very courteous - explained everything in detail and did amazing work!! Thank you for all your help. :-)
    Chris R.
  • Hands On Service - Ballston Lake, NY

    Bill is the nicest person. He was pleasant, took the time to explain the tasks at hand, showed us where things were located, didn't take us for a ride, reasonable costs, timely, the list just goes on and on. Most important for us - we could do a payment plan! Thank you for calming our nerves.
    Mary P.
  • Helpful and Knowledgeable - Albany, NY

    The technician was very helpful and knowledgeable. He answered ALL of my questions and was very respectful. He took the time to check different things and be thorough. I have already recommended you to someone else.
    Lisa G.
  • Timely and dependable - Ballston Lake, NY

    The work is always done well in a timely manner. I can ALWAYS count on you!
    Kathie B.
  • Timeliness and Quality - Springfield, MA

    Timeliness was awesome. Quality of the work and communication throughout the process was also excellent! Thank you so much for making this as pleasant as possible. I'll highly recommend you anytime!
    Pat K.
  • Courteous & Professional Plumbers - Burnt Hills, NY

    We have used Duell Plumbing and Heating for numerous projects and we can't say enough about the great craftsmanship and how courteous and professional the staff is. We recommend Duell Plumbing and Heating for all of your plumbing, heating and cooling needs. No project is too small for them!
    Tara Deluke
  • Customer Service - Ballston Lake, NY

    Amazing from start to finish. Service performed and the amazing customer service from Karlene in the office.
    Diane G.
  • Thankful For a Sump Pump Installation - Burnt Hills, NY

    Richard Duell,
    This past March you installed a Liberty water backup sump pump and I think it saved my basement from flooding during hurricane Irene. We were away on vacation, but I know that our house was without power from Sunday morning to late Monday afternoon. Our neighbor's basement flooded and so I can assume that our new backup sump pump kept our basement dry. I am so glad that I found out about these pumps and had you install one in our home.
    Thanks much for the quality installation,
    Bill Bechtel
  • A++ Keep up the good work! - Glenville, NY

    Outstanding job! Al kept me informed and educated on every step of the repair. Very refreshing to have such great customer service!
    Gary M.
  • Quick Response When Needed!

    Whenever we've had problems with our well, pump or water system, you have responded to our call and were here to identify and fix the problem right away. We've always been very pleased with your service, expertise and friendliness.
    Tom and Patty Allenn
  • Exceptional Knowledge & Within My Budget

    I own a home with older plumbing and have had several issues over the years due to the age and quality of the original plumbing. I first contacted Nathan in 2009 when my kitchen sink sprung a leak flooding my kitchen and since then have used him for all of my plumbing needs. In each case he received a panicked call from me and each time he made himself available as quickly as possible. He assessed the problem, offered solutions and gave suggestions for preventative steps to avoid trouble in the future. He has an exceptional knowledge base combined with an excellent sense of humor and
    I know that when I call him my problem will be solved and I'll probably have a good laugh as well. He and his team are quick, professional and excellent at working within my budget. I couldn't be happier to have such an honest and personable contractor to work with, I wouldn't call anyone else and I recommend him to all of my friends and family. Thank you Nathan!
    Allison Personn
  • Takes care of all of our plumbing needs - Schenectady, NY

    We've used Duell Plumbing and Heating for our heating and plumbing needs for over 20 years. From installing a new water main line to repairing a furnace on a Saturday to replacing a hot water tank, 2 kitchen sinks (up and down) replacements, installing new bath fixtures in the 1st floor apt, and they just completed a redesigned bath remodel that better accommodates us. They are reliable, trustworthy, courteous and a pleasure to have in our home.
    Thanks for everything Rick and Nathan.
    Roxana and Joe
  • Emergency Plumbing Repairs on a Sunday

    Dear Rick and Nate,nYou guys are the best! The gasket broke in the valve for the main water shut off in the house. Nate spent all afternoon at the house on a Sunday trying to turn off the curb valve in the yard so that the water would be completely shut off in the house. That was the big adventure that did not work. Rick contacted the Town Water Authority and they came and tried to turn off the water from the street, no luck. The Water Authority had to dig a 6ft deep hole to replace the valve in the yard. Then Greg came and replaced the shut off valve in the house. It was a round wheel turn off and he replaced it with a lever. Much easier. Once again, life is good with full water pressure! Your response time and attention to the problem was great! Thank you for all your hard work. Melissa, Chery, and Mekon
  • Prompt & Professional Plumbing Service

    Dear Nathan, We are very happy with your work at our home. Your prompt and professional service in installing two toilets and performing work on our faucets is very much appreciated. Many Thanks, Ralph Savage